Återbetalningspolicy

RETURN & REFUND POLICY

We want you to be happy with your SecretBelly purchase.

EU / EEA RIGHT OF WITHDRAWAL

If you are a consumer located in the European Union or European Economic Area, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason.

To exercise your right of withdrawal, please contact us within 14 days of receiving your order and clearly inform us that you wish to cancel and return your purchase.

RETURN CONDITIONS

To be eligible for a return, the item should be returned in the same condition in which you received it, unused and with all original packaging, tags and accessories where applicable.

Please take reasonable care of the product while it is in your possession.

RETURN SHIPPING

Unless the product is defective, damaged or incorrect, the customer is responsible for the cost of returning the item.

Please contact us before sending a return so we can provide the correct return address and instructions.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives.

If your item is damaged, defective or you received the wrong product, please contact us as soon as possible and include your order number and photographs of the issue.

Where required by applicable consumer law, defective or non-conforming goods will be repaired, replaced, refunded or otherwise remedied without additional cost to the customer.

REFUNDS

Once we receive and inspect your return, we will let you know whether the refund has been approved.

Approved refunds will be issued to your original payment method.

Please note that your bank or payment provider may require additional time to process and display the refund.

For EU withdrawal requests, refunds will be handled in accordance with applicable consumer protection law.

EXCEPTIONS

Certain products may not be eligible for return where an exception is permitted by applicable law, including certain personalised or custom-made products and certain sealed products where the seal has been removed.

This does not affect your statutory rights in relation to defective or non-conforming goods.

ORDER CANCELLATIONS

If your order has not yet been fulfilled or shipped, please contact us as soon as possible if you wish to cancel it.

Once an order has been shipped, the standard return process applies.

CONTACT

For return, cancellation or refund questions, please contact us through the contact details provided on our website.