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SHIPPING POLICY

ORDER PROCESSING

Orders are processed after payment has been successfully confirmed.

Processing times may vary depending on product availability, order volume and destination.

Estimated delivery times and available shipping methods are shown at checkout before you complete your purchase.

SHIPPING DESTINATIONS

SecretBelly ships to the destinations that are available during checkout.

If your country or region is not available at checkout, please contact us before placing an order.

SHIPPING COSTS

Shipping costs are calculated and displayed at checkout before payment is completed.

The shipping cost may depend on the destination, package size, order value and selected delivery method.

DELIVERY TIMES

Estimated delivery times are provided during checkout.

Delivery estimates begin after the order has been processed and handed over to the carrier.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, weather conditions, customs procedures, public holidays or high seasonal demand.

For customers in the European Union, unless a different delivery time has been agreed, goods will be delivered without undue delay and no later than 30 days from the conclusion of the contract, as required by applicable consumer law.

ORDER TRACKING

Where tracking is available, tracking information will be sent to the email address provided with your order after the parcel has been shipped.

Please allow some time for tracking information to become active after dispatch.

INCORRECT SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error in your delivery address, please contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has been fulfilled or handed over to the carrier.

DELAYED ORDERS

If your order is significantly delayed, please contact us and we will help investigate the shipment.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to inform you.

LOST OR DAMAGED SHIPMENTS

If your parcel appears to be lost or arrives damaged, please contact us as soon as possible with your order number and, where applicable, photographs of the damaged parcel or product.

We will investigate the issue with the carrier and provide an appropriate solution in accordance with applicable consumer law.

CUSTOMS, DUTIES AND IMPORT TAXES

For orders shipped across customs borders, customs duties, import taxes or other charges may apply depending on the destination.

Where such charges are not included in the checkout price, they may be collected by local authorities or the delivery carrier.

Any applicable charges will be handled in accordance with the rules applicable to the destination country.

DELIVERY RESPONSIBILITY

Where SecretBelly arranges delivery, responsibility for the goods remains with us until the goods are delivered to you or to a person designated by you, except where applicable law provides otherwise.

CONTACT

If you have questions about shipping or delivery, please contact us using the contact information provided on our website.